Refund policy

      

 

Burbelle Return & Refund Policy

We want you to love every Burbelle purchase! However, if you’re not completely satisfied, we’re here to help. As a small business, we take great care in crafting our products, and our policies are designed to ensure fairness while maintaining the highest quality standards.

Return Policy:

  • We offer returns on eligible items, which must be postmarked within 10 days of receiving your order.
  • Approved returns are for store credit or exchanges only—we do not offer refunds unless the item is damaged or defective.
  • Final Sale items, clearance items, and custom orders cannot be returned, exchanged, or refunded.
  • Shipping costs are non-refundable, and returns are for the item cost only.
  • We do not accept returns for products that have been used, altered, or damaged after purchase.

Exchanges:

  • Exchanges are available only for defective or damaged items.
  • If an exchange is needed for the same item, please email hello@burbelleboutique.com within 10 days of receipt to initiate the process.
  • If the item you want to exchange is unavailable, we will issue store credit to be used toward a different product.

Non-Returnable Items:

  • Gift Cards

How to Start a Return:

  1. Email hello@burbelleboutique.com with your order number and reason for return.
  2. If your return is approved, you will receive instructions on how to send your item back.
  3. In some cases, you may be responsible for return shipping costs. If a prepaid label is issued, the cost of return shipping may be deducted from your store credit.
  4. Include the packing slip and proof of purchase with your return.

Refunds (If Applicable):

  • If your item is damaged or defective, a refund may be issued after inspection and approval.
  • Refunds are processed back to the original payment method and may take several business days to reflect in your account.
  • We are not responsible for delayed or missing refunds due to bank processing times. If you have concerns, please check with your bank or credit card provider before contacting us.

Gift Returns:

  • If the item was marked as a gift at checkout and shipped directly to you, a store credit will be issued once the return is received.
  • If the item was not marked as a gift, the refund will go to the original purchaser.

Shipping for Returns:

  • Approved returns should be sent to the address provided when approved. 
  • If a return label is provided, return shipping costs may be deducted from your store credit.
  • Burbelle is not responsible for lost or damaged return packages, so we recommend using a trackable shipping service.

We appreciate your support of our small, handcrafted business and thank you for understanding our policies, which allow us to continue providing clean, non-toxic home essentials you can trust! 💛